Who Fixes What: MO, JMB & You
Who Fixes What: MO, JMB & You
The common misconception: “The JMB has to fix my problem.”
The reality: The JMB decides policy. The MO executes it. You handle your own unit. Here’s who does what.
Quick Reference: Who Do I Call?
| Problem | Who handles it | Contact |
|---|---|---|
| 🛗 Broken lift | Security → they contact the technician | 03-7660 4754 |
| 💧 Water pipe burst (common area) | Security → they shut off valve, MO notified | 03-7660 4754 |
| 💡 Power outage (building-wide) | Check TNB 15454 → if building issue, call MO | 03-7660 4752 |
| 🚗 Visitor parking overflow | Security | 03-7660 4754 |
| 🔑 Lost access card | Security (deactivate) → MO (replacement) | 03-7660 4754 |
| 🏊 Pool/gym maintenance issue | MO (during office hours) | 03-7660 4752 |
| 💰 Maintenance fee payment | You → via Gprop or pay.1120pa@gmail.com | — |
| 📋 Formal complaint | You → JMB Complaint Form | tinyurl.com/9hshcsve |
| 🔨 Your unit renovation | You → apply for permit via MO | 03-7660 4752 |
| 💡 Your unit electrical issue | You → call your own electrician | — |
| 🚰 Your unit water leak | You → shut your valve, call your plumber | — |
What the Management Office (MO) Does
The MO is the operational arm — they execute the day-to-day running of the building.
| Responsibility | Example |
|---|---|
| Building maintenance | Fix broken lifts, pumps, lights in common areas |
| Security coordination | Manage security guards, CCTV, access systems |
| Cleaning & hygiene | Common area cleaning, pest control scheduling |
| Collection | Collect maintenance fees, issue statements |
| Administrative | Access cards, move-in/out coordination, renovation permits |
| Announcements | Post notices, update residents via WhatsApp/Telegram |
| Facility booking | Coordinate hall, BBQ pit, badminton court bookings |
MO hours: Mon–Fri 9am–5pm (lunch 1–2pm, Fri 1–2:30pm), Sat 9am–1pm MO phone: 03-7660 4752 MO email (admin): mgmto1120@gmail.com MO email (payments): pay.1120pa@gmail.com
The MO is NOT your personal handyman. They handle common property, not your unit’s internal issues.
What the JMB Does
The Joint Management Body (JMB) is the governance arm — they decide policy and approve budgets. They do NOT fix things directly.
| Responsibility | Example |
|---|---|
| Budget approval | Approve the annual maintenance budget |
| Policy decisions | Set house rules, pet policy, renovation hours |
| Vendor selection | Choose security company, cleaning contractor |
| Major expenditure | Approve sinking fund usage for major repairs |
| AGM | Call and conduct the Annual General Meeting |
| Resident representation | Voice resident concerns to the MO |
The JMB does NOT fix your broken lift. The JMB approves the budget for lift maintenance. The MO calls the technician. The technician fixes the lift.
JMB members: Usually 5–7 residents, elected at the AGM. Unpaid, 1–2 year terms.
What YOU Handle Yourself
| Issue | What to do |
|---|---|
| Unit-level electrical (your circuit breaker, your wiring) | Call your own electrician |
| Unit-level water (your pipes, your valves) | Shut your main valve, call your own plumber |
| Your internet/TM | Call TM at 100, or check the TM app |
| Your renovation | Apply for a permit at the MO, hire your own contractor |
| Your internal doors, locks, fixtures | Your responsibility — not MO/JMB |
| Your unit’s aircond servicing | Your responsibility |
| Pest control inside your unit | Your responsibility (common-area pest control is MO) |
The boundary: Everything inside your unit’s four walls is yours. Everything in common areas (lifts, corridors, pool, gym, lobby, parking structure, grounds) is MO/JMB.
How to Get Something Done
For common-area issues (broken lift, leak, lights, cleanliness):
- Call Security (03-7660 4754) — they log it and notify the MO
- Follow up with MO during office hours (03-7660 4752) if not resolved
- Submit a formal complaint via the JMB Complaint Form if it persists
- Escalate to the JMB at the AGM if the MO doesn’t act
For policy issues (rules, fees, vendor complaints):
- Submit via the JMB Complaint Form (https://tinyurl.com/9hshcsve)
- Email mgmto1120@gmail.com with details
- Raise it at the AGM — that’s where residents vote on policy
For your own unit:
- Handle it yourself — call your own plumber/electrician/contractor
- Inform the MO if it affects common property (e.g. your renovation, your water leak affecting neighbors below)