Parcel Delivery & Safety

With more residents ordering online, parcel management has become a daily challenge. Here’s what you need to know.

How Parcel Delivery Works

Standard Delivery

1. Courier arrives at main lobby
2. Security calls your unit intercom
3. If you’re home → courier delivers to your door
4. If you’re not home → security may or may not accept the parcel (varies by security shift)

Problem: There is no standardized parcel holding system. Whether security accepts your parcel depends on the guard on duty.

Large/Fragile Items

• Furniture, electronics, appliances should be delivered when you’re home
• Schedule delivery for when you know you’ll be available
• Lift access may need to be booked for large items (see Move-Out Procedure for lift booking)

Parcel Theft Prevention

Parcel theft (porch piracy) has been reported at 1120 Park Avenue. Here’s how to protect yourself:

Best Practices

Method	How It Works	Risk Level
Deliver to work	Ship to your office where someone can receive it	🟢 Low
Schedule delivery	Choose a time you’re home	🟢 Low
Use a pickup point	Send to nearby pickup locker or post office	🟢 Low
Ask a neighbor	Trusted neighbor receives it for you	🟡 Medium
Leave with security	Ask security to hold it (not guaranteed)	🟡 Medium
Leave at door	Courier leaves at your unit door	🔴 High
Leave in lobby	Courier leaves in common area	🔴 Very High

If Something Goes Missing

1. Check with security — did they accept it? Who signed?
2. Check with neighbors — did anyone accept for you?
3. Check your unit entrance — sometimes delivered but not notified
4. Contact the courier — tracking proof of delivery
5. File police report — if value is significant
6. Claim from seller — most platforms have purchase protection

The Ideal System

Future feature: A centralized parcel locker system (secure, lockable boxes) would eliminate porch piracy. This is a common upgrade for condo communities.

Food Delivery

Food delivery (GrabFood, foodpanda, ShopeeFood) works differently:

• Rider calls your phone → you come down to lobby to collect
• Rider cannot enter the building without a pass
• Some riders may leave food at security post — collect promptly

Tips:

• Meet the rider at the main lobby entrance for fastest service
• In your delivery note, write: “Block [XX], call on arrival”
• Don’t ask riders to leave at security — food sits, goes cold, attracts pests

Large Deliveries (Furniture, Moving)

Item	What to Do
Furniture delivery	Book lift padding with MO in advance
Appliance delivery	Ensure delivery team has lift access booked
Moving truck	Park at loading bay, not main entrance
Construction materials	Must comply with renovation permit rules

See Also

• Access Card Guide
• Building Rules
• Business Directory (3M Mini Mart sells boxes and packing materials)
• How to Report an Issue